Ron Polka Jr.— CX & Design Strategy

About

Designing for humans.
Leading with purpose.

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I'm Ron Polka Jr., a Design Leader and Strategist with over 15 years of experience at the intersection of human behavior, business strategy, and design craft.

My work is grounded in a simple belief: when organizations genuinely understand and empathize with the people they serve, they unlock the ability to create experiences that are not only more human — they're more effective.

I've led design at the enterprise level across healthcare, financial services, and technology — partnering with C-suite leaders, product teams, and frontline workers alike to build experience strategies that create lasting change.

Beyond the work itself, I'm passionate about building design culture. I've mentored hundreds of designers, established design systems used by thousands of people, and helped organizations transform how they think about their customers and employees.

When I'm not doing all of that, I'm probably on a tennis court or exploring what makes a great cup of coffee.

Expertise

Where I work best

Experience Strategy

Crafting end-to-end experience visions that align human needs with organizational goals.

Design Leadership

Building and mentoring high-performing design teams and embedding design culture at scale.

Human-Centered Research

Ethnographic research, journey mapping, and co-design facilitation to uncover deep insight.

Design Systems

Establishing shared design languages that accelerate delivery and ensure consistency.

Organizational Transformation

Guiding companies to become more human-centered through capability building and process change.

Strategic Facilitation

Aligning diverse stakeholders around a shared vision through workshops and structured dialogue.

Experience

Career highlights

2021 – Present

Design Director

Fortune 500 Technology Company

Leading design strategy and a team of 20+ designers across a portfolio of enterprise products.

2018 – 2021

Design Strategist

Healthcare Innovation Firm

Drove human-centered transformation across a network of regional health systems.

2015 – 2018

Senior UX Designer

Financial Services Firm

Led research and design for core digital banking products serving millions of customers.

2010 – 2015

UX Designer

Digital Agency

Designed experiences across industries including retail, media, and government.